RETURNS

Returns:

•   You can return items within 14 days of receiving your order.

•   Items must be unused, in their original condition, with all tags attached and in the original packaging.

•   Shipping fees for returns are the responsibility of the customer unless the item is defective or incorrect.

 

Exchanges:

•   Exchanges are available for size or color changes, subject to stock availability.

•   To initiate an exchange, contact us within 14 days of receiving your order.

•   The returned item must meet the same requirements as outlined in our return policy.

 

Steps for Returns/Exchanges:

1.   Contact Us: Email our support team at info@hypnosclothing.com with your order number and reason for return or exchange.

2.   Approval: Once approved, we'll provide you with a return address.

3.   Ship the Item: Send the item back to us, ensuring it's properly packaged.

4.   Refund/Exchange Processed: Refunds will be processed to your original payment method within 7 business days of receiving the item. For exchanges, we'll ship the new item after inspecting the returned product.

 

Non-Returnable Items:

• Sale items, custom orders, and worn or washed items cannot be returned or exchanged unless faulty.

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If you have any questions or concerns about your return or exchange, feel free to contact us for assistance.